Social media moderation should not be nearly as difficult as it is made out to be. There will always be challenges, but it need not be as complex as it is now. More importantly, it should not be difficult for social media users to understand what they are and are not allowed to post on the various platforms.
The New York Times was recently given more than 1400 pages of rules for content on Facebook that are enforced by 15,000 moderators worldwide. Facebook moderators often struggle with what should be allowed to stay and what should be removed, which leads to a lot of mistakes.
Continue reading “The need for simple, easily understandable rules”